Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) applies to all personal data that ROBOTEX TRAINING – FZCO (hereinafter referred to as the “Company”, “Robotexonline”, “we”, or “us”) may collect from users (“User”, “you”) while they use our website https://robotexonline.com/english
and any related services, platforms, or products (collectively referred to as the “Services”).

Using our Services means the User gives full and unconditional consent to this Policy and the terms of data processing described herein.
If you do not agree with these terms, please refrain from using the Services.

1. Personal Data Collected by Robotexonline

1.1. For the purposes of this Policy, personal data refers to any information relating to an identified or identifiable individual, including but not limited to:

Information provided by the User during registration, payment, or use of our Services (name, contact details, email address, child’s name and age, etc.);

Technical data automatically collected by our systems, such as IP address, browser type, device information, cookies, and usage statistics.

1.2. Robotexonline assumes that Users provide accurate and sufficient data and keep it up to date.

2. Purpose of Processing Personal Data

Robotexonline collects and processes personal data only for the purposes necessary to:

Fulfill its obligations under service agreements with Users;

Identify Users when registering or purchasing services;

Communicate with Users, including sending notifications, class schedules, and service-related information;

Improve the quality and functionality of our Services and develop new features;

Conduct statistical and analytical research (on anonymized data);

Comply with the legal requirements of the United Arab Emirates (UAE) and relevant international regulations.

3. Conditions for Processing and Disclosure of Personal Data

3.1. User information remains confidential, except in cases where disclosure is required to provide the Services — such as integrations with third-party providers (Zoom, Paddle, Stripe, etc.).

3.2. Data may be shared with third parties only in the following cases:

The User has provided explicit consent;

The transfer is required to fulfill a contract with the User;

The disclosure is requested by authorized UAE governmental or regulatory bodies;

The business or part thereof is sold or transferred to another entity, provided that the new entity continues to comply with this Policy.

3.3. Robotexonline does not sell, rent, or trade User personal data to third parties for marketing or commercial purposes.

4. Storage, Modification, and Deletion of Personal Data

4.1. Users may request to update, correct, or delete their personal data at any time by contacting:
📩 robotexworld@robotexwork.com

4.2. Deletion or restriction of processing may be limited if data retention is required by law (e.g., accounting or taxation regulations).

4.3. Data is stored securely on protected servers within the UAE and/or the EU for as long as necessary to fulfill the purposes of processing.

5. Data Protection Measures

5.1. Robotexonline implements appropriate technical, administrative, and organizational security measures to protect Users’ personal data from unauthorized access, alteration, disclosure, loss, or destruction.

5.2. The Company complies with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, as well as applicable international standards (ISO/IEC 27001, GDPR principles).

6. User Rights

In accordance with the UAE Data Protection Law, Users have the right to:

Request information about the processing of their personal data;

Access, correct, or delete their data;

Withdraw consent to data processing at any time;

File a complaint with the UAE Data Office or competent data protection authority.

7. Use of Cookies

Robotexonline uses cookies and similar technologies to improve user experience, analyze performance, and personalize content.
Users can disable cookies in their browser settings, but this may affect certain features of the website.

8. Communication and Contact Information

For any questions, concerns, or requests regarding this Policy or personal data processing, please contact:

ROBOTEX TRAINING – FZCO
License No.: 40670
Issued by: Dubai Integrated Economic Zones Authority (DIEZ)
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: robotexworld@robotexwork.com
Tel: +971 58 820 8927
Website: https://robotexonline.com/english

9. Governing Law and Dispute Resolution

This Policy is governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes arising in connection with data protection or this Policy shall be subject to the competent courts of Dubai, UAE.

10. Policy Updates

This Policy may be updated from time to time.
Any changes will be published on https://robotexonline.com/english and the updated version will take effect upon publication.